Apr 11, 20232 min
3 of 4 enterprises now use multiple clouds with 88% of execs considering #ecosystem collaboration ācritical for successā on this journey. In fact, their š Captain Table method to orchestrate complex #partnerships is quite interesting
ā ļø Hybrid #cloud?
77% of enterprises now operate on multiple clouds - think Amazon Web Services (AWS), Microsoft Azure, on-prem servers, etc. (IBM)
Hybrid has become the way enterprises do cloud - they use public, private, on-prem infra, and now edge too.
This requires integration and orchestration, but helps to reduce cost, risks and stay compliant.
š¤ Ecosystem aligned under one strategy - easy?
Transition to hybrid requires bringing all involved partners together in a voluntary, multilateral ecosystem focused on mutual success. Not so easy.
Internally, multiple line-of-business leaders and a variety of IT leaders will seek to use the programās resources to their advantage. Externally, implementation partners, hyperscalers, SaaS providers will bring their own divergent perspectives and vested interests.
š¹ 3 steps to turn a zero-sum game for each, into a bigger pool of value for the ecosystem
Consider Captains Table (IBMās approach) to keep the program on track and agree on the most critical decisions.
1ļøā£ Who should be at Captains Table?
Think about the size of an agile squad.
Chaired by an enterprise executive, who oversees the entire project.
Includes the internal executives from the lines of business
and external partner executives - lead integrator, cloud providers, MSPsā¦
Select based on type of people - donāt be impressed with titles.
You need executives who can āplay above the silosā of their orgs. They need to be able to make decisions about partner delivery and make them stick (not just act like that).
2ļøā£ Creating vision and rules ask difficult questions
A Captains Table needs clear shared goals and processes. Creating them you should anticipate asking critical questions such as:
How are the captainsā performance incentives (bonuses, KPIs, budgets, OKRs, SLAs, affecting program decision-making and execution? How is this aligned with their roadmap, etc.?
Consider asking external facilitators to help with it.
3ļøā£ Focus on key challenges, not day-to-day
The Captains Table canāt do the day-to-day work, but it should be involved when partners face challenges or changes.
In projects like this each challenge intersects with your whole ecosystem of partners and requires working in a gray area that may not be covered in each partnerās contract.
This is where Captains Table shines by addressing issues that could otherwise generate a great deal of friction. An open collaboration garage model can be highly effective.
P.S. When I was scaling complex partner program with 50+ partners, we followed very similar methodology.